For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.
Phone: (866) 493-3597 x2
Email: MCSLsupport@matrixcare.com
When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.
Note: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare Senior Living user passwords.
Monday-Friday: 7:00 A.M. to 6:00 P.M. Central Time
Outside of these hours:
Monday-Friday: 7:30 A.M. to 5:30 P.M. Central Time
Outside of these hours:
For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.
Phone: (866) 287-4987
Email: support@matrixcare.com
When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.
Note: For security reasons, MatrixCare support cannot, at any time, change or reset user passwords.
Monday-Friday: 7:00 A.M. to 7:00 P.M. Central Time
Outside of these hours: