Contacting Support

For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.

MatrixCare Senior Living

Phone: (866) 493-3597 x2

Email: MCSLsupport@matrixcare.com

When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.

Note: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare Senior Living user passwords.

Hours of Operation

MatrixCare Senior Living standard support desk hours of operation are:

Monday-Friday: 7:00 A.M. to 6:00 P.M. Central Time

Outside of these hours:

  1. Call the MatrixCare Senior Living support number: (866) 493-3597x2. For CareAssist, dial x3
  2. Please leave a message and signify if this is an urgent issue and an on-call support rep will return the call.
  3. If your issue is not urgent you will be contacted by a support rep on the next business day.
MatrixCare Marketing standard support desk hours of operation are:

Monday-Friday: 7:30 A.M. to 5:30 P.M. Central Time

Outside of these hours:

  1. Call the MatrixCare Marketing support number: (800) 552-9846 x3
  2. You will hear a prompt to leave a voicemail including your contact information and a detailed description of the issue.
  3. A support analyst will call you back the next business day to address the issue.

Contacting Support

For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.

Phone: (866) 287-4987

Email: support@matrixcare.com

When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.

Note: For security reasons, MatrixCare support cannot, at any time, change or reset user passwords.

Hours of Operation

standard support desk hours of operation are:

Monday-Friday: 7:00 A.M. to 7:00 P.M. Central Time

Outside of these hours:

  1. Call the support number: (866) 287-4987.
  2. Please leave a message and signify if this is an urgent issue and an on-call support rep will return the call.
  3. If your issue is not urgent you will be contacted by a support rep on the next business day.